Privacy Policy

1. Introduction

RivaiLabs ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit rivailabs.com or engage our services.

2. Information We Collect

Personal Information: Name, email, phone, company, job title, industry, and project requirements — collected when you contact us or engage our services.

Payment Information: Payments are processed through secure payment gateways. We do not store card numbers, UPI IDs, or bank details. We only retain transaction references, invoice numbers, and amounts.

Automatic Data: Device info, IP address, browser type, pages visited, cookies, and similar tracking technologies.

3. How We Use Your Information

We use your data to respond to inquiries, deliver services, process payments and generate invoices, send project updates, improve our website, and comply with legal obligations. We never sell your personal information.

4. Payment Processing

All payments are processed through PCI-DSS compliant payment gateways. Supported: UPI, credit/debit cards, net banking, NEFT/RTGS.

5. Data Security

We use SSL/TLS encryption for all data transmissions, secure authentication, restricted access controls, and regular security reviews. No method of transmission is 100% secure — we cannot guarantee absolute security.

6. Cookies

Essential: Required for site functionality. Analytics: Privacy-friendly, aggregated usage data. Third-party: Payment gateways may set cookies during transactions. You can control cookies via browser settings.

7. Third-Party Services

We use: Cloudflare (hosting & CDN), Resend (email delivery). Each has their own privacy policy governing your data.

8. Data Retention

Project data: 3 years after completion. Financial records: 8 years (Indian tax law). Contact submissions: 1 year. You may request deletion at any time, subject to legal requirements.

9. Your Rights

You may access, correct, delete, or request portability of your data. Contact [email protected] — we respond within 30 days.

10. Contact

Email: [email protected] · Phone: +91 97310 70327 · #1103, Gopalan Olympia, Kumbalgodu, Bengaluru 560074.